Refund policy
Travel Butty Return Policy
Non-Returnable Item (Hygiene & Safety)
This product is a personal hygiene item and is non-returnable once purchased due to health and safety reasons.
30-Day Defect-Free Guarantee
If your item arrives damaged, defective, or not functioning as intended, you may request a replacement or refund within 30 days of delivery.
To request support:
- Provide your order number
- Briefly describe the issue
- Include photos showing the defect or damage
We will review and respond within 1–2 business days.
What Is Not Eligible for Refund
- Opened or used products that are not defective
- Change of mind or personal preference
- Damage caused by misuse or improper handling
Resolution
- Approved claims receive a replacement or full refund
- If needed, we provide a prepaid return label
Refunds
- Processed within 5–7 business days after approval
- Issued to the original payment method